COMPANY OVERVIEW

About Zulekha Medicine and Medical Equipment Store

Part of Zulekha Healthcare Group

Established in 2010, we are a proud member of the Zulekha Healthcare Group, the region's upcoming forerunners in UAE healthcare with 62 years of excellence. The group encompasses Two multidisciplinary hospitals, four medical centers, and seven pharmacies providing specialized treatments in over 25 disciplines.

Licensed & Certified Excellence

Certified by DAS Quality Management Systems in compliance with ISO 9001:2005 standards. Licensed by the UAE Ministry of Health and fully compliant with Good Distribution Practice (GDP), authorizing us for warehousing of branded, generic, controlled, and hard-to-find medicines, cosmetics, orthopedic accessories, and medical equipment.

2010

Year Established

25+

Disciplines Covered

100%

GDP Compliant

Core Business

Pharmaceutical Distribution
Medical Equipment Supply
Government & Private Partnerships

Zulekha Medicine and Medical Equipment Store Founder

Dr. Zulekha Daud

  • First female doctor in UAE (1964)
  • Founded Zulekha Healthcare Group
  • Over 60 years in healthcare
  • Pioneered affordable healthcare access in UAE

"Healthcare is not just a profession, it's a calling to serve humanity with compassion and dedication."

Mrs. Zanubia Shams

  • Co–Chairperson since 2014
  • Forbes Top Healthcare Leaders 2024 & 2025
  • Advancing women leadership in healthcare

"We are committed to delivering the same quality care that my mother envisioned decades ago."

Mr. Taher Shams

  • Managing Director since 2014
  • Forbes Top Healthcare Leaders 2024 & 2025
  • Spearheaded group expansion across UAE
  • Champion of healthcare innovation

"We are the shining star in the Middle East, with a strategic location, fantastic connectivity, and effective governance."

OUR PURPOSE

Vision & Mission

Vision

To continue to be the most efficient, competent and courteous distributor in UAE with a clear focus of providing reliable services.

We are committed to delivering visible results that enhance performance in the healthcare industry, setting new benchmarks for excellence in pharmaceutical and medical equipment distribution.

Mission

To provide easy and accessible end-to-end solutions to our customers and partners, delivering superior values that reflect the vision, strength, and integrity of our clients.

  • Focus on supply, distribution, and marketing of pharmaceutical products and medical devices
  • Led by experienced pharmaceutical experts with extensive regulatory knowledge
  • Direct sourcing from manufacturers to prevent counterfeit medicines

WHAT WE OFFER

Comprehensive Service Portfolio

End-to-end solutions supporting partners throughout the product lifecycle

Medical Compliance & Quality

Ensuring adherence to all regulatory standards, quality management systems, and industry best practices. We Maintain rigorous compliance protocols to guarantee product safety and efficacy.

ISO 9001:2005 Quality Assurance

Pharmacovigilance & RMP

Comprehensive drug safety monitoring adverse event reporting, and Risk Management Plans(RMP) to ensure patient safety and regulatory compliance throughout the product lifecycle.

Drug Safety Risk Management

Sales & Marketing

Strategic market entry, product positioning, and promotion activities. Our expert teams create tailored marketing strategies to maximize product visibility and market penetrtion.

Market Access Product Launch

Operations & Supply Chain

Efficient warehousing, inventory management, and distribution logistics. We ensure timely delivery while maintaning optimal storage conditions for all pharmaceutical products.

GDP Compliant 24/7 Delivery

Regulatory Affairs

Complete regulatory support including product registration dossier preparation. and liaison with health authorities. We nagivate complex regulatory pathways to ensure market access.

MOH Liaison Fast-Track Approval

Market Access

Strategic partnerships with healthcare institutions, formulary inclusion support, and stakeholder engagementto ensure products reach the right markets and patients efficiently.

KOL Networks Formulary Access

Flexible & Fast Response

Our organizational structure enables quick adaptation to changing market conditions

360°

Partner Support

COMPLIANCE & CERTIFICATIONS

Regulatory Excellence & Compliance

Certifications & Standards

ISO 9001:2005 Certified

DAS Quality Management Systems certification authorizing warehousing of all medicine categories

UAE Ministry of Health Licensed

Full licensing for pharmaceutical distribution and medical equipment supply

GDP Compliant

Full compliance with Good Distribution Practice standards

Regulatory Activities

1

MOH & Municipality Liaison

Direct communication with UAE Ministry of Health and Municipality authorities for product registration

2

Fast-Track Approvals

Ability to discuss and convince regulatory authorities on exceptions or expedited approvals

3

Dossier Preparation & Modifications

Complete documentation support for product registration files

4

Product Registration

End-to-end registration process management and follow-up

5

Pre-Registration Sales Support

Funding approvals, formulary inclusion, and stakeholder engagement

Our Regulatory Team

Regulatory Affairs Manager
Dedicated Regulatory Representatives

Pharmacovigilance Service

Complete drug safety monitoring and adverse event reporting

OUR REACH

Market Coverage & Distribution Network

Extensive coverage across all major institutions in UAE

Client Portfolio

Government Hospitals

Public healthcare institutions

Private Hospitals

Premium healthcare facilities

Private Poly Clinics

One-day surgery centers

Hospital Pharmacies

In-patient pharmacy services

Retail Pharmacies & Chain Pharmacies

Community pharmcy networks across UAE

Dedicated Teams

  • Exclusive teams for each distribution channel
  • Sales platform preparation & opportunity identification
  • Sales and collection support
  • Extensive major hospital coverage

Long-Term Partnership Approach

Intergrity,planning,compassion,and quality service drive our unparalled client retention

100%

Commitment

OPERATIONAL EXCELLENCE

State-of-the-Art Infrastructure

World-class ware housing and logistics capabilities

Warehouse Facilities

Room Temperature Storage

Air-conditioned facilities maintaining 15–25°C

Cold Storage & Freezers

Temperature-controlled storage at 2–8°C

Logistics & Distribution

6 Delivery Vans

Temperature controlled transportation fleet ensuring products maintain recommended storage conditions throughout delivery

24-Hour Delivery

Most areas within 24 hours with same day or next-day delivery based on LPO timing

FIFO

Store Management

GSP

& GDP Compliant

MOH Accredited

Complete drug safety monitoring and adverse event reporting

OUR PEOPLE

Organizational Structure

Experienced leadership and dedicated operational teams.

Leadership Hierarchy

Mr. Taher Shams

Managing Director

Mr. Siraj Master

Senior Vice President

Business Unit Manager

Supply Chain Director

Finance Director

Operation Director

IT Analyst / Head
PRO
Store Manager
Regulatory Manager

Business Operations

Business Unit Manager (Sales Manager)

Oversees distribution operations

Sales Supervisor

Manages sales team activities

Medical Consumables Team

7 Sales Representatives

Pharma Team

12 Sales Representatives

Support Functions

  • Invoicing
  • Accounts
  • Store Keeping
  • Delivary/Supplies

COMPETITIVE ADVANTAGES

Why Partner with ZMML?

World-class ware housing and logistics capabilities

Business Opportunity

Capable of capitalizing on emerging business oppourtunities with agility and strategic vision.

KOL Relationships

Well-established with key Opinion Leaders and key stakeholders across UAE healthcare.

Distribution Network

Strong reputation and extensive distribution network covering all major healthcare institution in UAE.

Product Launch

Experienced in marketing and successfully launching new ranges of pharmaceutical products.

Expert Sales Team

Expert and dynamic sales & marketing team directly promoting pharmaceutical and medical equipment

Track Record

Proven track record of achievements in market access and penetration across UAE healthcare sector

Resources

Possess all required resources to deliver top-notch logisitical and distribution activities.

Infrastructure

State-of-the-art warehousing facilities with tempreature-controlled storage and modern logistics.

Registration

Proficient at achieving sales targets and successful product registration with authorities

Compliance

Adamant at compliance with PhV requirements. quality standards, and codes of conduct.

Financial Strength

Cash-rich and self-sufficient group with strong financial backing for sustainable operations.

True Partnership

Share our expertise to optimize business potential and maximize partner success

STRATEGIC RELATIONSHIPS

Key Partnerships & Relationships

Strong Connection with major healthcare authorities and institutions.

Healthcare Authorities

MOH

Ministry of health - Primary regulaory authority for healthcare in UAE

SEHA

Abu Dhabi Health Services - Largest healthcare provider in Abu Dhai

DHA

Dubai Health Authority - Regulating healthcare services in Dubai

Municipalities

Municiapl Medical Services across all UAE emirates.

Additional Partners

Police & MOI

Ministry of interior medical services

Private Hospitals

All in-patient hospital pharmacies

Excellence
in Relationships

  • Excellent relationships with most hospitals in UAE
  • Both government and private sector coverage
  • Direct access to major healthcare decisionmakers
  • Streamlined regulatory approval processes
Packages Patient Referal Tele consultation